1. Definitions

a) "Bachelor's Pass": a National Senior Certificate endorsed for admission to bachelor's degree studies, as defined by the relevant assessment body and Umalusi.

b) "Cohort Year": the Learner's grade in the 2027 academic year (Grade 8, 9 or 10).

c) “Eligibility Criteria”: the requirements that must be met for a Learner to be eligible for the Guarantee, as set out in section 2.

d) "Fees Paid": tuition fees for the relevant Learner for the Qualifying Period actually received by Teneo, net of any discount, bursary, credit or refund. This does not include registration fees, examination fees or any other amounts paid or payable to Teneo.

e) “Final Results”: the Learner’s National Senior Certificate results as they stand after the later of (i) the release of the outcome of any Re-mark, and (ii) where the Learner elects to Rewrite any paper(s), the release of the results of that Rewrite. In the event that no applications for any Re-mark or Rewrite are made within the Re-mark Window and Rewrite Window, the First Results become the Final Results.

f) "First Results": the official National Senior Certificate results first issued for the Learner by the relevant assessment body after the Learner’s Grade 12 final examinations.

g) "Guarantee": the tuition fee-refund benefit offered by Teneo under these terms, as read with its standard Terms and Conditions.

h) "Qualifying Period": each academic year from the start of the 2027 academic year up to and including the Learner's Grade 12 year.

i) "Qualification Conditions": the requirements to qualify for the Guarantee, as set out in section 3.

j) “Re-mark”: any re-mark, recheck or script viewing of one or more of the Learner’s examination papers, applied for with the relevant assessment body.

k) “Re-mark Window”: the first 6 months after the release of the First Results during which Umalusi and/or an assessment body allows applications for a Re-mark.

l) “Rewrite”: any sitting by the Learner of any National Senior Certificate examination paper after the First Results are released. This includes supplementary, second-chance and improvement-of-results examinations, with any assessment body.

m) “Rewrite Window”: the first 6 months after the release of the First Results during which Umalusi and/or an assessment body allows applications for a Rewrite.

2. Eligibility Criteria

The Guarantee will only apply to a Learner who meets all of the following criteria:

a) Learners new to Teneo: the Learner was accepted into a Full Curriculum (“With Classes”) for Grade 8, 9 or 10 and enrolled by no later than the end of Term 2 of the 2027 academic year, and is placed and commences studies in one of these grades in 2027.

b) Learners at Teneo during 2026: the Learner was re-enrolled at Teneo into a Full Curriculum (“With Classes”) for Grade 8, 9 or 10 for the 2027 academic year without any break in tuition, and is placed and commences studies in one of these grades in 2027.

c) The Learner must be registered for a curriculum offered by Teneo that leads to the National Senior Certificate (currently SACAI or IEB). Learners on other curricula (e.g. Pearson Edexcel) are excluded.

d) The Learner must be enrolled full time, for a full subject load that, if the required results are achieved, will meet the requirements for a Bachelor's Pass.

e) The Learner must be enrolled in a format that includes classes (live, recorded or hybrid).

f) The Learner’s Parent has accepted these terms in writing at enrolment in respect of that Learner.

3. Qualification Conditions

For the Guarantee to apply with respect to a Learner, that Learner must meet all the Eligibility Criteria, and every Qualification Condition must be met throughout the Qualifying Period. If any Qualification Condition is not met at any time during the Qualifying Period, the Guarantee falls away and cannot be claimed for that Learner.

a) Continuous enrolment: the Learner must remain continuously enrolled with Teneo without a break, from the start of their enrolment in the 2027 academic year to the end of Grade 12. The Learner’s enrolment must at all times continue to comply with the Eligibility Criteria in 2(c), 2(d) and 2(e).

b) Subject choice consistency: the Learner must not make any change to their subject choices which take effect at any time after Grade 10.

c) Advancement: the Learner must be promoted to the next grade at the end of each academic year. If a Learner is not promoted (whether or not they progress to the next year), or must repeat a grade, the Guarantee falls away.

d) Engagement Criteria: in every academic term, the Learner must achieve at least:

• 90% attendance of scheduled live lessons, or of recorded lessons watched within the required window for recorded learning formats (or both, where a hybrid format is chosen). A live lesson missed, or a recorded lesson not watched within the required time frame, will be recorded as a missed lesson irrespective of the reason; and

• 90% completion of homework, quizzes, assignments and coursework published to learners weekly across all subjects; and

• 90% on-time submission of all school-based assessment tasks (including tests, assessments, projects, presentations etc.)

Missed lessons or incomplete or unsubmitted work count as missed irrespective of the reason, including any medical, family emergency, compassionate or other reason or circumstance. There are no exceptions. Engagement below 90% on any one of the criteria above in any term ends the Guarantee.

e) Final examinations: the Learner must register for, sit and complete every final examination paper for the full subject load. If a Learner misses the scheduled writing of any paper, the Guarantee falls away unless the assessment body grants an official deferral on medical or compassionate grounds, and the Learner duly writes the paper at the deferred time.

f) Account in good standing: all amounts due to Teneo are paid in full and on time. If the account is suspended for non-payment, misconduct or any other reason, at any time during the Qualifying Period, the Guarantee falls away.

g) Conduct and integrity: the Learner must comply with all Teneo, assessment body and examination centre terms and conditions, rules and policies. In particular but without limitation, any finding of academic dishonesty, plagiarism, misuse of AI or examination irregularity, whether such finding is made by Teneo or by an assessment body, will result in the Guarantee falling away.

4. The Guarantee benefit and verification

a) Trigger: the Guarantee is payable only if the Learner met all Eligibility Criteria and all Qualification Conditions, and the Final Results do not indicate a Bachelor's Pass.

b) Timing: whether the Guarantee applies will be assessed against the Final Results for the matric curricula offered by Teneo at that time.

c) Measurement: other than in relation to the Final Results, compliance with the Qualification Conditions is measured solely with reference to Teneo's records. Teneo's records are conclusive. Teneo’s determination of compliance with the requirements of these terms, and of the amount payable, is final and binding, and not subject to review, appeal or challenge, save for any non-waivable statutory rights under the Consumer Protection Act.

d) Amount: the total of the Fees Paid over the period starting from enrolment in 2027 to the end of the relevant Grade 12 year.

e) Results used: the benefit is assessed only against the Final Results.  

5. Re-mark and Rewrite

a) Re-marks: If the First Results of a Learner do not indicate a Bachelor's Pass, every Parent wishing to claim a Guarantee benefit must, within 3 working days of the release of the First Results:

• inform Teneo in the manner prescribed by Teneo whether they or the Learner has or intends to apply for any Re-mark and if so, provide full details of the papers concerned, and the nature of the Re-mark;

• simultaneously, give Teneo a written mandate in the form required by Teneo to apply for a Re-mark of all papers and receive the results on the Learner’s behalf, including all information required by Teneo to do so or, if this is not legally or practically possible, they must undertake to apply for such Re-marks as Teneo requires (without duplicating any application by the Parent and/or Learner);

The cost of any Re-mark required by Teneo will be reimbursed by Teneo.

b) Re-mark outcome stands: The outcome of a Re-mark, whether applied for by Teneo or by the Parent and/or Learner, applies whether the Learner’s marks go up or down.

c) Rewrites: If the First Results of a Learner did not indicate a Bachelor's Pass, a Parent wishing to claim a Guarantee benefit must, in addition to complying with section 5(a), by no later than 10 working days after (i) the close of the Re-mark Window (if no Re-mark was applied for) or (ii) the release of the results of the Re-mark(s) (if any Re-mark was applied for), inform Teneo in the manner prescribed by Teneo whether they or the Learner has or intends to apply for any Rewrite and if so, provide full details of the papers concerned, and the nature of the Rewrite.

d) Rewrite results: Where the Learner Rewrites, the Parent must give Teneo the Learner’s official results after the Rewrite.

e) Deadlines and disclosure: If a Parent and/or Learner fails to:

• comply with any of the deadlines, or provide any document or information required in this section 5;

• apply for any Re-mark informed to, or required by, Teneo within the Re-mark Window; or

• provide the results of any Re-mark or Rewrite to Teneo,

the Guarantee falls away.

6. Claims and payment

a) Who claims: only the Parent named on the relevant Learner’s account can submit a claim, in writing, on Teneo's claim form.

b) Claim deadline: any claim must be received within the 30-day period after:

• if no Re-mark or Rewrite was applied for, the closing of both the Re-mark Window and the Rewrite Window for the relevant National Senior Certificate examinations; or

• if any Re-mark or Rewrite was applied for, the release of the results of the relevant Re-mark and/or the Rewrite.

c) Documents: the claim must include the Learner’s official statements of the First Results, the outcome of any Re-mark, and the results of any Rewrite.

d) Assessment: Teneo will confirm or decline the claim within 30 days of receiving a complete claim, and give reasons if it declines. Teneo will not be obliged to consider or enter into any further correspondence with respect to a declined claim.

e) Payment: an approved claim is paid by EFT into the South African bank account in the Parent's name which is associated with the relevant Learner’s account, within 30 days of approval. No interest or escalation is added.

f) If, at the time that the claim is submitted, any amounts owing to Teneo are outstanding on the applicable Parent’s account, the Guarantee will not be payable and will fall away.

7. Exclusions and forfeiture

No benefit is payable, and the Guarantee falls away, if any of the following apply:

a) Any Eligibility Criterion or Qualification Condition is not met, where required for the entire Qualifying Period.

b) The First Results or Final Results or any part thereof are withheld, cancelled or declared irregular by an assessment body.

c) Any information provided by or on behalf of the Learner or Parent or any claim made, is false, misleading or fraudulent, or any pertinent information that the Parent is required to disclose is withheld. In such a case Teneo may also recover any benefit already paid.

d) Any record relating to the Engagement Criteria in 3(d) is manipulated or falsified, or any relevant activity was completed by someone other than the Learner (for example, attendance logged without real participation, or work completed by a third party).

e) Teneo closes, or stops offering the Learner's matric curriculum, before the Learner’s Final Results are provided.

If the Guarantee falls away for any reason, the Learner’s place at Teneo, and their enrolment, fees and other rights and obligations, are not affected by the Guarantee falling away.

8. General terms

a) Changes to Engagement Criteria: Teneo may change the activities, thresholds or measurement method, for example when systems or curricula change. It must give Parents at least one term's written notice. A change applies only from the next measurement period, and no change may make the criteria materially harder to meet than at enrolment.

b) Withdrawal of the Guarantee: Teneo may stop offering the Guarantee to future intakes. It cannot withdraw or reduce the Guarantee for a Learner who is already signed up and who continues to meet the conditions.

c) Not insurance: the Guarantee is a conditional promise by Teneo, linked to the enrolment contract and funded by Teneo. It is not an insurance policy, investment or financial product, and Teneo is not regulated by the Financial Sector Conduct Authority (FSCA).

d) Tax: Teneo gives no tax advice and does not guarantee how any payment will be treated for tax purposes.

e) Data use: the Parent agrees that Teneo may use the Learner's engagement, assessment and results data to administer the Guarantee, in line with the Protection of Personal Information Act (POPIA) and Teneo's privacy policy from time to time.

f) Governing law: these terms are governed by the laws of South Africa, including the Consumer Protection Act. Nothing in them limits rights a consumer cannot waive by law.

g) Order of precedence: these terms form part of, and are to be read with, the enrolment contract, which incorporates Teneo’s Terms and Conditions. In the event of inconsistency, these terms prevail in any matter pertaining to the Guarantee.

h) Severability: if any clause is found to be unenforceable, that clause will be severed and the rest of these terms will stay in force.

These Terms were last updated on 12 November 2026. The latest version published by Teneo at https://www.teneoschool.co.za/teneo-matric-guarantee/terms applies.