DECLARATION OF TERMS & CONDITIONS
Teneo School Terms and Conditions
All Parents by enrolling their child/ren in Teneo confirm and accept that they have read and are bound by these Terms and Conditions outlined in this document.
All Parents and Students undertake to comply with the Terms and Conditions set out in this document.
1.1 “Teneo” shall mean Teneo Education (Pty) Ltd a private company having registration number:2017/057323/07.
1.2 “Code of Conduct for Students” shall mean the learners code of conduct as outlined in clause 5 hereof.
1.3 “Code of Conduct for Parents” shall mean the code of conduct for parents as outlined in clause 7 hereof.
1.4 “Disciplinary Committee” shall mean the disciplinary committee set up by Teneo in order to preside over any breach of the Codes of Conduct.
1.5 “Educator” shall mean any individual educator in the employ of Teneo.
1.6 “IEB” shall mean the Independent Examinations Board.
1.7 “Onboarding” shall mean when a student has been registered with Teneo and has been onboarded into the Teneo learning management system.
1.8 “Parent” shall mean the Students Parent or Guardian.
1.9 “SACAI” shall mean the South African Comprehensive Assessment Institute.
1.10 “Student” shall mean any student who has been onboarded with Teneo.
1.11 “Zoom Login” shall mean any Zoom login details issued to a Student and is inclusive of a Zoom link issued to a Student.
2.1 Parents acknowledge that school fees are payable in advance, however, there exists facilities for annual, termly and monthly payment upon request and by agreement.
2.2 Should any instalment on the account become overdue, the whole balance of the fee outstanding will immediately become due, owing and payable by the Parent. No indulgence or grant of time by Teneo will constitute a waiver and Teneo reserves the right to deny access to our Learning management System.
2.3 All fees incurred by either SACAI or the IEB shall be payable by the Parent.
2.4 Any and all costs associated with cash deposits shall be borne by the Parent.
2.5 Refunds: When the relationship with Teneo is terminated in the first month of joining an admin fee or R500.00 (Five hundred rand) shall be deducted.
2.6 Teneo reserves the right to amend the fees and the Parent agrees and accepts that the fees may be amended from time to time.
2.7 Teneo reserves the right to amend the fees outlined in clause 2.1 above and the parent agrees and accepts that the fees outlined in clause 2.1 may be amended from time to time.
2.8 Teneo is entitled to charge interest on any late payment of any fees due, owing, and payable to Teneo. Teneo shall charge interest at the prescribed rate.
2.9 Teneo shall be entitled to charge a late payment fee, which fee shall be determined by Teneo and based on expenses incurred by the use of debt collectors.
3. Privacy and Data Protection
3.1 All Students’ information is lawfully processed in accordance with the provisions of the Protection of Personal Information Act, No. 4 of 2013 (“the Act”).
3.2 Teneo through its virtual school solutions is furnished with Student’ personal information. Said information is processed in accordance with the provisions of the Act and is used exclusively for the purpose upon which the personal information had been furnished to Teneo for. In the event the personal information received is forwarded to a third party, the personal information is forwarded to a third party in terms of the provisions of the Act or with the Students’ Parents’ permission and is forwarded to a third party for the
exclusive use for which the information has been furnished for. It is important to note that
Teneo processes the personal information in lawful and reasonable manner that does not
infringe the privacy of the person furnishing Teneo with their personal information.
4.1 A Parent may cancel this contract no later than the 1st day of the month in which the notice is served. A full months’ notice must be in writing of this intention to withdraw the student from Teneo. Alternatively, a full month’s fees are payable to Teneo in lieu of the aforementioned notice, as a reasonable cancellation fee taking into account the nature of the educational services and capacity planning.
4.2 Teneo may terminate the relationship with any Parent upon the occurrence of the following events:
4.2.1 Non-payment of any fees owing to Teneo.
4.2.2 Any breach of the Code of Conduct that results in a finding of guilty by the Disciplinary Committee.
4.3 Termination of the relationship with Teneo by the Parent does not absolve the Parent of any school fees that are due, owing and payable to Teneo. Parents will still be liable for
the school fees, even if the Parent submits their 1 (one) months’ notice, to the extent that the Student has attended class and services have been rendered by Teneo. School fees are payable termly and all Parents liability to Teneo is based on school fees calculated per term.
5. Code of Conduct for Students
5.1 No Student may bring Teneo into disrepute.
5.2 No Student may discriminate against any person on the basis of race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth.
5.3 All Students must always act with integrity and courtesy.
5.4 All Students must demonstrate honest and ethical behaviour.
5.5 All Students must strive for academic excellence and take pride in their work.
5.6 All Students must respect the Teneo environment, the Teneo staff members as well as the Teneo Students.
5.7 All Students must comply with and respect all the Teneo policies.
5.8 No Student may engage in disruptive or age-inappropriate behaviour, or use profane or inappropriate language.
6. Social Media Policy
6.1 No Student, Parent or employee may make any disparaging remarks about Teneo on any social media platform.
6.2 No Student, Parent or employee may bring Teneo into disrepute any social media platform.
6.3 No Student, Parent or employee may make any statement or comment on social media that discriminates against any individual on the basis of race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language or birth.
6.4 No Student, Parent or employee may make any disparaging comments on any social media platform regarding any other learner, educator or management of Teneo.
6.5 Teneo reserves the right to remove comments, posted on-line, that contains grossly unsubstantiated claims, baseless accusations or statements that are factually erroneous, libellous or defamatory.
6.6 In the event that any Student, Parent or employee contravenes clause 6.1 to 6.5 Teneo reserves the right to institute legal action against the contravening party, including but not limited to, interdictory relief or an action for defamation.
6.7 A Student may be suspended from Teneo’s Learning Management Systems in the event that either the Student or Parent breaches any of the provisions of this clause 6. A Student may be suspended for as long as the breach persists.
7. Code of Conduct for Parents
7.1 No Parent may bring Teneo into disrepute.
7.2 No Parent may discriminate against any person on the basis of race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth.
7.3 All Parents must always act with integrity and courtesy.
7.4 All Parents must demonstrate honest and ethical behaviour.
7.5 All Parents must respect the Teneo environment, the Teneo staff members as well as the Teneo Students.
7.6 All Parents must comply with and respect all the Teneo policies.
7.7 The legal doctrine of In Loco Parentis is not applicable to Teneo, as Teneo never assumes physical control of the Student as the Students remains at home and under the supervision of a Parent. Furthermore, in terms of the Policy on Home Education published by the Minister of Basic Education, in terms of the National Education Policy Act, 1996, the parental responsibilities are as follows:
“10(1) The responsibilities and roles of the parent include but are not limited to the following:
(c) guide, assist, manage and support the learner’s home education;
(d) assume responsibility for the education of the learner registered to receive education at the learner’s home;”
8. Academic Integrity Policy
8.1 No Student may plagiarise the work of any third party. Plagiarism is a form of academic dishonesty whereby a learner intentionally takes and/or passes off and/or uses the work, publishing, thoughts, and ideas of another as their own work. Whether such work, publishing, thoughts, and ideas are used verbatim or paraphrased and the Student has not acknowledged that the work, publishing, thoughts and ideas are that of another.
8.2 No Student may participate in cheating. Cheating is defined as the intentional act of dishonesty in order to gain an unfair advantage.
8.3 No Student may participate in misrepresentation. Misrepresentation is the intentional fabrication or false presentation of data, quotations, sources, or other information.
8.4 Any Student accused of plagiarism, cheating or misrepresentation will face disciplinary processes.
9. Social Media Messaging Groups
9.1 Teneo does not operate any official social media messaging groups, including but not limited to Parent or Student WhatsApp of Telegram groups.
9.2 Any social media messaging groups that do exist, are not run by Teneo, and therefore, Teneo is not responsible for any information spread on them. Furthermore, Teneo is not liable for any activities that occur on these social media groups.
9.3 Teneo does not condemn these groups and, when used correctly, we believe they can be a helpful support resource for parents and students.
9.4 Teneo requires parents to exercise caution, both their own, as well as on behalf on their children, when it comes to engaging with social media messaging groups.
9.5 Teneo strongly condemns any form of cyber-bullying at Teneo. As unfortunately, as useful as messaging groups can be, they can also be the site of cyber-bullying or inappropriate behaviour.
9.6 Teneo encourages parents to oversee social media groups, that their child/ren may be part of, where necessary.
9.7 Teneo only uses our official channels of communication, which include email notifications, as well as Canvas notifications, to communicate with parents and students. When looking for official school communication, please refer to these.
10. Unauthorised Access to Canvas and Zoom
10.1 No Student may furnish any person with their Canvas and Zoom Login details.
10.2 In the event a Student has furnished their Canvas and or Zoom Login details to any person, the Student shall be in violation of clause 10.1 of these Terms and Conditions and shall be subjected to disciplinary procedures.
10.3 In the event that a Student furnishes or has furnished any person with their Canvas and/or Zoom Login details and said action results in a third party, who has been furnished with the Canvas and/ or Zoom Login details, entering the Learning Management System or Zoom and disseminating inappropriate information and/ or images, including but not limited to
pornographic material, profanity or images including profanity, may be immediately expelled and will be reported to the Cyber Crimes Unit South African Police Services.
11.1 Teneo shall only use lesson recordings for any educational purpose, so long as such use is in accordance with the Protection of Personal Information Act, 2013.
A game-changing online school transforming the learning experience, Teneo Education is the education solution parents trust. Redefining homeschooling we offer viable education options that equip your child for the challenges of tomorrow.
SUPPORT FOR ENROLLED LEARNERS
Call +27 10 142 0300 (Monday - Friday, 07h30 - 16h30) to get support on onboarding, textbooks, academic enquiries, Canvas, and technical enquiries. Alternatively, email email@example.com or message on Canvas at times above including Saturday, 08h00 to 12h00.